Privacy Policy

This policy applies to visitors to dsdillon.com and people who contact, subscribe, use a public diagnostic, request a proposal or purchase a service through the website. A separate client agreement may contain additional data terms for a contracted engagement.

For website privacy questions, contact info@dsdillon.com. DSDillon's United States business address is 800 N King Street, Suite 304-2653, Wilmington, Delaware 19801.

Depending on the interaction, we may receive your name, business name, email address, telephone number, billing address, inquiry details, project or service requirements, newsletter subscription information and information entered into a DSDillon diagnostic or intake form.

When you purchase a service, payment card information is entered into Stripe's checkout environment. DSDillon does not receive or store raw card numbers or card security codes.

When you allow analytics, DSDillon's first-party measurement system may process pseudonymous visitor and session identifiers, page paths, landing and exit pages, previous internal pages, timestamps, acquisition source, referrer information, campaign parameters, engagement time, scroll depth, language, timezone, browser, operating system, device type and performance measurements.

It may also record interactions such as internal navigation, telephone, email and WhatsApp link use, downloads, outbound links, form starts, successful inquiries, newsletter subscriptions and use of DSDillon diagnostic tools. Analytics is optional and is disabled until you allow it through DSDillon's privacy controls.

• Operate, secure and maintain the website and related first-party systems.
• Respond to inquiries and provide requested services.
• Process purchases, subscriptions, billing and service onboarding.
• Measure website performance, acquisition, journeys and conversions when analytics is permitted.
• Prevent abuse, fraud and security incidents.
• Maintain business, accounting, compliance and contractual records.
• Send requested newsletters or service communications.
• Improve DSDillon's services, content and commercial decision-making.

Where a law requires a stated legal basis, DSDillon may rely on performance of a contract, steps taken at your request before a contract, legitimate interests in operating and protecting the business, compliance with legal obligations, or consent where consent is required. Optional first-party analytics is controlled through DSDillon's consent mechanism for visitors where consent is required.

Privacy rights vary by location. Depending on applicable law, you may have rights to know or access personal information, correct it, delete it, obtain a portable copy, restrict or object to certain processing, withdraw consent, or opt out of sale, sharing or targeted advertising. DSDillon does not sell personal information or use public-site information for cross-context targeted advertising as of this policy date.

Submit a privacy rights request.

DSDillon recognizes that some browsers can send Global Privacy Control or similar signals. The public website does not sell personal information or use it for targeted advertising. Where a legally recognized opt-out signal applies to processing performed by DSDillon, we will treat it in accordance with applicable law. The DSDillon consent interface also keeps optional analytics off until you choose to allow it.

We disclose information only as reasonably necessary for business operations, legal obligations, security, or delivery of a requested service. Providers may include website and infrastructure vendors, email and communications systems, Stripe for payment processing, and other vendors required for a contracted service.

External destinations such as WhatsApp, Google Maps or Stripe are governed by their own privacy practices when you choose to use them. DSDillon does not authorize service providers to use personal information for unrelated purposes merely because they provide a service to us.

DSDillon serves users and clients in multiple jurisdictions. Information may therefore be processed in a country different from the one where you are located. Where applicable law requires safeguards for an international transfer, DSDillon will use an appropriate legal mechanism or other permitted safeguard.

We retain personal information only for as long as reasonably necessary for the purpose collected, to provide services, maintain security and business records, resolve disputes, enforce agreements and meet legal or accounting obligations. Contract and transaction records may be retained for the period required by applicable law.

First-party analytics cookies have the durations described in the Cookie Policy. Newsletter information is retained until you unsubscribe or the record is otherwise no longer required. A privacy request may result in deletion where applicable law permits and requires it.

DSDillon uses technical and organizational measures appropriate to the nature of the information and the systems involved. No internet transmission or storage method can be guaranteed to be completely secure, so absolute security cannot be promised.

The public website and DSDillon's commercial services are not directed to children. We do not knowingly use the public website to solicit personal information from children.

Website analytics and commercial intelligence may be used to prioritize content, opportunities or business actions. DSDillon does not use public-site analytics to make solely automated decisions about an individual that produce legal or similarly significant effects.

We may update this policy when our systems, services or legal obligations change. The date at the top identifies the current published version. Material changes will be reflected on this page and, where required, brought to affected users' attention.