Service Terms

An order becomes binding when DSDillon accepts the order or begins performance, subject to successful payment and any required qualification. DSDillon may decline or refund an order it cannot responsibly perform, including where the submitted scope is materially different from the selected package.

The purchased package, proposal, statement of work or written order confirmation defines deliverables, assumptions, exclusions, implementation limits and any included support period. Work outside that scope requires a written change, additional package or separate fee.

You must provide accurate information, timely access, credentials or delegated permissions, approvals, content, contacts and decisions reasonably required to perform the work. You represent that you are authorized to provide any systems, domains, data, content or accounts made available to DSDillon.

Quoted dates are planning estimates unless a signed agreement expressly states a guaranteed deadline. Client delays, third-party approvals, domain or platform restrictions, vendor outages, data quality problems and material scope changes can extend delivery schedules.

Unless expressly included, third-party licenses, advertising spend, domain fees, cloud or hosting fees, Google Workspace licenses, paid data, premium plugins, external APIs and other vendor charges are separate. DSDillon is not responsible for a third party changing its pricing, policy, feature availability or approval decision.

Where work requires privileged access, both parties should use reasonably secure access methods. DSDillon may suspend work if continuing would create a material security or compliance risk.

You retain ownership of materials you supply, subject to permission for DSDillon to use them to perform the engagement. Ownership or licensing of newly created deliverables is governed by the applicable proposal or written agreement.

Pre-existing DSDillon systems, frameworks, methods, code libraries, know-how, templates, analytics architecture and reusable tools remain DSDillon property unless expressly transferred in writing. A client receives the rights expressly granted for the paid deliverables.

DSDillon will perform professional services with commercially reasonable care. Search rankings, lead volume, revenue, deliverability, platform approvals, market response and other outcomes influenced by third parties or market conditions cannot be guaranteed unless a written agreement expressly states otherwise.

Recurring packages continue for successive billing periods until cancelled in accordance with the Refund & Cancellation Policy or a written agreement. Scope resets or continues according to the purchased service; unused monthly work does not automatically accumulate unless the order expressly provides otherwise.

Charges are governed by the Payment Terms. DSDillon may pause work or access to paid deliverables when an undisputed invoice or recurring charge is overdue, subject to applicable law and any written cure period.

Where an engagement involves non-public business information, DSDillon will use it for the engagement and related operational purposes and will not intentionally disclose it except as authorized, required to provide the service, required by law, or reasonably necessary to protect legal or security interests. A separate NDA or contract may impose additional obligations.

Either party may terminate an ongoing engagement as allowed by the order or written agreement. DSDillon may terminate or suspend for material breach, unlawful instructions, abuse, security risk or non-payment. Amounts due for work already performed or committed remain payable except where applicable law requires otherwise.

For a particular engagement, the order of priority is: signed agreement or statement of work, written proposal/order confirmation, the purchased package description, these Service Terms, and then general Website Terms, unless a document expressly states a different order.