Separate the caller from the bank
Caller ID, a bank logo and knowledge of some personal details do not settle who is contacting you. Describe the request to your bank through its official channel, especially if someone asks you to move money or approve a transaction.
Do not share passwords, PINs or one time codes with an unsolicited caller. Read the message accompanying a security code so you understand which action it authorises.
Submit the request without the secrets
For a phone check, paste what the caller said and the action requested. Include whether they asked for a transfer, a code or remote access. Remove the actual code, card number and account credentials. The checker does not identify the legal owner of a phone number.
- End the call and use an established bank contact.
- Explain the requested action before approving it.
- Keep the number, time and message for reference.
- Report any information or payment already shared.
When you have already approved something
Contact the bank promptly and describe the precise action you approved. A password change alone may not address a payment, new beneficiary or compromised device. Follow the bank’s instructions for the affected account.
Questions about this check
Can a local number or bank name on caller ID be misleading?
Yes. Verify the request through an independent channel.
Should I paste a security code into the checker?
No. Describe the request and remove the actual code.
Further reading
First Citizens Trinidad and Tobago: Phishing and social engineeringFTC: Phone scamsUpdated September 28, 2026.
